Sunt un consumator european, cui mă plâng? – partea a II-a

După cum vă povesteam, am avut nişte nemulţumiri legate de Wizzair şi m-am decis să fac ceva. Primul demers nu a produs nici un rezultat, drept urmare am mers mai departe. La MasterCard.

Pe www.mastercard.com există un menu din care alegi ţara care te interesează. Din păcate MasterCard nu are un site pentru Ungaria, dar are unul pentru România. Surprinzător sau nu, pe site-ul pentru România nu există vreo opţiune pentru a reclama un comerciant. Mă întorc la site-ul principal, unde există în josul paginii un link “Contact Us/FAQs”. Judecând după URL, aş zice că formularul e pentru State Unite, dar fiind singura opţiune de a reclama un comerciant, am zis să-mi încerc şansele.

Aşadar, Wizzair este oficial reclamat la MasterCard, cu plângerea de mai jos. Iniţial, credeam că problema payment handling fee-ului nu ţine de MasterCard, însă se pare că le este interzis comercianţilor să ceară o astfel de taxă. Oricum, ceea ce am relcamat nu este taxa în sine, ci faptul că este percepută pentru fiecare pasager şi pentru fiecare segment de zbor, deşi plata este una singură.

Iaca şi plângerea:

Dear Sir/Madam,

On July 31st, I have purchased two plane tickets from Wizzair through their website (wizzair.com). Throughout the booking process, the price was quoted in Romanian currency (RON) and the amount shown on the payment page was 1.240RON. The same amount appeared on the invoice that Wizzair issued and sent to my email 4 days later.

However, when checking the bank account statements, I discovered that the amount deducted from my account was 1.257,19RON. The bank then explained that the transaction was in euros and the discrepancy is due to exchange rate differences.

At no point during the process of booking and paying was I informed that the transaction will be in euros. The practice of showing prices in one currency and conducting transactions in another currency is confusing to the customer, since he/she cannot know how much his card will be charged in the end. Also, because all prices were quoted in RON, I have approved a transaction for an amount but my card was charged more without any further permission from me.

Second, Wizzair charges a payment handling fee for credit card payments. While this fee is common for low-cost airlines, Wizzair charges it for every passenger and every flight segment purchased. If I buy in the same transaction (in one booking process) two plane tickets, both ways, I end up paying the payment handling fee 4 times, although there is one transaction and one payment.

My MasterCard is issued by Banca Transilvania, headquartered in Cluj-Napoca, Cluj, Romania, SWIFT code BTRLRO22.

Thank you,
xxx

Evident, va urma…

Etichete linii aeriene, banci, cumparaturi, card, wizzair, protectia consumatorului